Edge Engage gives your customers real-time access to their order status through branded customer portals, automated SMS and email notifications and live driver tracking, reducing inbound call volumes and turning your delivery operation into a customer experience differentiator.
When customers can't see where their delivery is, they call. When they can't reschedule, they call again. Every one of those calls costs time and erodes trust. Edge Engage puts customers in control — so your team can focus on exceptions, not status updates.
Edge Engage connects your route planning and delivery execution data to a set of branded customer- facing tools — including self-service delivery portals, live order tracking, appointment confirmation workflows and automated notifications.
Designed for B2B logistics operations, Edge Engage gives customers the transparency they expect while reducing the operational cost of managing delivery communication manually.
Give customers direct visibility of their orders — before, during and after delivery. Branded to your business, built to reduce friction at every touchpoint.
Real-time ETAs, driver location and delivery status — the experience your customers now expect, powered by your existing routing data.
Automated SMS and email notifications keep customers informed at every stage. Arrival alerts, delay notifications and delivery confirmations — all in your brand.
Customers can confirm appointments, add delivery instructions and flag access requirements — reducing futile deliveries and repeat visits.
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See how Edge can extend what you already have and build the operational capability you've been missing.
