Optimising Delivery Efficiency at Eastern Propane & Oil.

With increasing customer demand and a commitment to reliable and responsive service, Eastern faced a growing challenge in efficiently managing their delivery operations across multiple states and required a comprehensive solution to address several pain points:

1. Inefficient route planning and scheduling.
2. Limitations in their legacy routing system, which couldn’t dynamically adjust routes based on actual delivery gallons.
3. Limited visibility into delivery schedules and customer updates.
4. Limited visibility in integrations between their ERP system and the meters on their delivery trucks.
5. A complex and difficult-to-use routing system with limited integration visibility, making support a challenge.
6. Technical struggles with an outdated mobile delivery application, which was slow and unreliable in areas with low or saturated cellular coverage.

Eastern needed to implement a delivery solution which was more user-friendly, and which worked on more modern technology.

The implementation of this comprehensive solution delivered significant benefits for Eastern in both efficiency and customer experience.

• Company-wide, through January 2025, they achieved a 7% YoY improvement in gallons delivered per hour by drivers. They saw a 2% increase in gallons delivered per mile driven and stops completed per hour.
• Their drivers now complete more stops than with their legacy system, as they no longer need to spend as much time managing the mobile application.
• The combined Bestrane Edge and Descartes solution for Gas & Fuel is easier to manage by providing visibility and auditing capabilities that were not available in their legacy system.
• This solution allows Eastern to involve more people in logistics processes, as it is easier to learn and more efficient to use than their legacy system.

About Bestrane Edge

Bestrane Edge is a Descartes United by Design partner. Bestrane brings together a unique combination of solutions, services, and technologies to solve complex problems for our customers. We specialise in delivering advanced Route Planning and Optimisation from dynamic and same day solutions, to territory or master routing.